Support

Need help with Cricketwarz? Start with the questions below.

Frequently asked questions

When will Cricketwarz be released?: Cricketwarz is coming to Android (Google Play) first; iOS will follow later. The store link will be added to this website when the game is released.
Do I need to create an account?: No. The game creates a guest account for you automatically, using a random identifier made on your device. You do not need an email address or phone number. You can optionally link a Google or Apple account in Settings > Link Account, so you can continue on a new phone.
Who am I playing against?: Matches are played in real time against other players, as a solo team or a 2-player team (so 1v2 can happen). If no opponent or teammate is found within 8 seconds, a computer-controlled player (bot) of a similar level fills in.
What are the odds for character draws?: The odds for every draw are shown in the game before you draw.
How do I delete my account and data?: See Delete your Cricketwarz account. Deletion requests are completed within 30 days.
I made a purchase but did not receive the item.: Please restart the game first. If the item still does not appear, contact us with your Google Play order number, your nickname and your account number.

In-app purchases are processed by Google Play, and refund requests follow Google Play's policy:

If a purchase is refunded, the currency and benefits granted by that purchase may be taken back, as described in the Terms of Service.

Your nickname and account number (shown at the bottom of the game settings, for example #1234)
Your device model and Android version
A description of the problem and, if possible, a screenshot
For purchase issues: the Google Play order number (it starts with GPA.)

Email: contact@cricketwarz.com

We usually reply within a few business days.